Privacy Policy

Misspoppin Platform Services

Last Updated: December 23, 2024

Introduction and Our Commitment to Privacy

Welcome to the Privacy Policy of Misspoppin. This comprehensive document explains how Misspoppin collects, uses, stores, shares, and protects your personal information when you access or use our platform, including our website located at misspoppin.in, our mobile applications available on various app stores, and all related services, tools, features, and content that we collectively refer to as the Platform or Services throughout this policy. We understand that privacy is a fundamental right and that you are entrusting us with sensitive personal information when you use our Services. We take this responsibility seriously and are committed to protecting your privacy and handling your personal data with the highest standards of care, security, and transparency.

At Misspoppin, we recognize that our platform facilitates deeply personal interactions between parenting coaches and families seeking guidance on matters that often involve children and family dynamics. The sensitive nature of these interactions requires us to implement robust privacy protections that go beyond basic legal compliance. This Privacy Policy is designed to provide you with clear, comprehensive information about our data practices so that you can make informed decisions about using our Services. We encourage you to read this policy carefully and to contact us if you have any questions or concerns about how we handle your personal information.

By accessing, browsing, registering for, or using any part of the Misspoppin Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you should not use our Platform or Services. This Privacy Policy is incorporated into and forms part of our Terms and Conditions, and your use of the Platform is governed by both documents together. We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations, and we will notify you of material changes through email, platform notifications, or prominent notices on our website. Your continued use of the Platform after such modifications become effective constitutes your acceptance of the updated Privacy Policy.

Information We Collect

Misspoppin collects various categories of information to provide, maintain, improve, and personalize our Services. The information we collect falls into three primary categories: information you provide directly to us, information we collect automatically when you use our Platform, and information we receive from third-party sources. Understanding what information we collect and why we collect it is fundamental to appreciating how we protect your privacy and use your data responsibly.

When you create an account with Misspoppin, we collect registration information that you provide directly to us. This includes your full name, email address, phone number, date of birth or age confirmation, residential address or location information, and password or other authentication credentials you create. For Parents and Guardians seeking coaching services, we additionally collect information about your parenting situation and needs to help match you with appropriate coaches. This may include the ages of your children, specific parenting challenges or concerns you wish to address, your preferred coaching style or approach, previous experience with parenting coaching or therapy, and any other information you choose to provide to help coaches understand your situation. For individuals applying to become Coaches on our Platform, we collect extensive professional information including your full educational background, professional certifications and credentials, licensing information and license numbers, professional experience and employment history, areas of expertise and specialization, professional references, proof of professional liability insurance, and any other documentation necessary to verify your qualifications and suitability to provide coaching services through our Platform.

Payment and financial information is collected when you purchase services or register as a Coach who will receive payments. This includes credit card or debit card information, bank account details for direct deposit, billing address information, and transaction history. However, we want to emphasize that sensitive payment information such as full credit card numbers is processed and stored by our third-party payment processors who maintain PCI-DSS compliance, and we do not directly store complete payment card information on our servers. We retain only limited payment information such as the last four digits of your card number and expiration date for account management and customer service purposes.

Profile and preference information helps us personalize your experience on the Platform. This includes profile photographs or images you choose to upload, biographical information you provide for your profile, communication preferences regarding how you wish to receive notifications and updates, language preferences, time zone settings, availability schedules for coaches, and any other preferences you specify through your account settings. This information allows us to tailor the Platform to your individual needs and preferences, improving your overall experience.

Communication and interaction data encompasses all the ways you communicate through our Platform. This includes messages exchanged between Parents and Coaches through our messaging system, content of coaching sessions if you consent to recording, reviews and ratings you provide about coaches or the Platform, feedback and suggestions you submit, support inquiries and correspondence with our customer service team, and any other communications you have through the Platform. We collect this information to facilitate the services you requested, to improve our Platform based on user feedback, to resolve disputes if they arise, and to ensure quality and safety on our Platform.

The Platform automatically collects certain technical and usage information when you access or use our Services. This automatic data collection includes device information such as your device type, operating system and version, unique device identifiers, mobile network information, and device settings. We collect log data including your IP address, browser type and version, browser settings, date and time of your access, pages you visit on our Platform, time spent on pages, links you click, referring and exit pages, and other navigation data that helps us understand how users interact with our Platform. We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities, preferences, and interactions with our Platform over time. Location information may be collected based on your IP address or, if you grant permission, more precise location data from your mobile device's GPS, which helps us provide location-relevant services and comply with legal requirements.

We may receive information about you from third-party sources to supplement the information you provide directly. When you choose to log in or connect your account using social media platforms such as Facebook, Google, or Apple, we receive certain profile information from those platforms in accordance with their authorization processes and your privacy settings on those platforms. Payment processors provide us with confirmation of completed transactions and limited payment information necessary for account management. If you are referred to our Platform by another user or through a partnership program, we may receive your contact information from that source. Background check providers may provide information about coaches during our verification process, and professional credential verification services may confirm certifications and licenses. We only receive information from third parties where we have a legitimate basis to do so and where you have authorized such sharing or where it is necessary for our business purposes.

How We Use Your Information

Misspoppin uses the information we collect for various purposes related to providing, maintaining, improving, and personalizing our Services, as well as for safety, security, legal compliance, and business operations. Understanding how we use your information helps you appreciate the value we derive from data collection and how it benefits your experience on our Platform while also protecting your interests and those of our community.

We use your information primarily to provide and deliver the core services you request through our Platform. This includes creating and managing your account, authenticating your identity when you log in, facilitating connections between Parents and Coaches, processing scheduling of coaching sessions, enabling communication between users through our messaging systems, processing payments for services, providing customer support and responding to your inquiries, and generally enabling all the features and functionality of the Platform. Without collecting and using this essential information, we would be unable to provide the Services you expect from our Platform.

Personalization and improvement of your experience is another key purpose for which we use your data. We analyze usage patterns, preferences, and feedback to understand how users interact with our Platform and to identify opportunities for enhancement. This enables us to recommend coaches who match your specific needs and preferences, customize the content and features you see based on your interests and behavior, remember your preferences and settings across sessions, develop new features and services that address user needs, improve the user interface and user experience based on how people actually use the Platform, and optimize the performance, speed, and reliability of our technical infrastructure. This ongoing improvement process ensures that Misspoppin continues to meet and exceed user expectations while staying competitive in a rapidly evolving digital marketplace.

Communication with users is essential for providing effective service and maintaining relationships. We use your contact information to send you transactional communications such as booking confirmations, session reminders, payment receipts, and account security alerts that are necessary for the proper functioning of the Services. We also send service-related announcements about changes to our Platform, new features, policy updates, or scheduled maintenance that may affect your use of the Services. With your consent, we send marketing communications including newsletters, promotional offers, information about new coaches or services, educational content related to parenting and child development, and invitations to participate in surveys or provide feedback. You can control your communication preferences through your account settings and can opt out of marketing communications at any time while still receiving essential transactional and service-related messages.

Safety, security, and fraud prevention are critical uses of your information that protect both you and our community. We monitor account activity and usage patterns to detect and prevent fraudulent transactions, unauthorized access attempts, bot activity, spam, and other security threats. We investigate suspicious behavior or policy violations, enforce our Terms and Conditions and community guidelines, verify the identity and credentials of coaches during our vetting process, protect against legal liability and defend our legal rights, and comply with legal obligations including responding to lawful requests from government authorities. We implement various security measures and monitoring systems to maintain the integrity and safety of our Platform, and we continuously adapt our security practices to address emerging threats.

Research and analytics help us understand our business, improve our Services, and make data-driven decisions. We conduct aggregate statistical analysis of user behavior, platform performance, and business metrics to inform strategic planning and operational improvements. We analyze trends in coaching topics, user engagement, session outcomes, and user satisfaction to identify opportunities to better serve our community. We may use anonymized and aggregated data for research purposes, including potential publication of insights about parenting coaching trends or platform usage patterns, though such research never identifies individual users. This analytical work is essential for our continuous improvement and for demonstrating the value and effectiveness of our Services.

Legal compliance and protection of rights requires us to use information in ways that may not directly benefit you but are necessary for lawful operation of our business. We process data as necessary to comply with applicable laws and regulations, respond to legal process including subpoenas and court orders, enforce our agreements and policies, protect the rights, property, and safety of Misspoppin, our users, and the public, and defend ourselves in legal proceedings. While we strive to protect user privacy even in these contexts, there are circumstances where legal obligations override privacy considerations, and we will always prioritize compliance with applicable law.

How We Share Your Information

Misspoppin takes the sharing of your personal information seriously and only shares your data in specific circumstances and with specific parties as described in this section. We do not sell your personal information to third parties for their marketing purposes, and we implement strict controls around data sharing to ensure your information is only disclosed when necessary and appropriate.

Sharing between coaches and parents is fundamental to our Platform's purpose. When you book a session with a coach or communicate with them through our Platform, we share necessary information to facilitate that coaching relationship. Coaches can see your name, contact information, profile information, and any details you provide about your parenting situation and coaching needs. Similarly, when you select a coach, you can see their professional profile, credentials, areas of expertise, availability, ratings and reviews from other users, and other relevant information that helps you make an informed decision. This mutual sharing is essential for establishing the trust and understanding necessary for effective coaching relationships.

Service providers and business partners receive your information when necessary to help us provide, maintain, and improve our Services. Payment processors handle your financial information to process transactions securely. Cloud storage and hosting providers store data on our behalf using industry-standard security measures. Communication service providers enable email, SMS, push notifications, and other communications between us and users. Analytics and tracking services help us understand how users interact with our Platform, though we configure these services to maximize privacy where possible. Customer support tools and platforms facilitate our support team's ability to assist you. Identity verification and background check services help us vet coaches. Marketing and advertising platforms may receive limited information to help us reach potential new users, though we use privacy-preserving methods where available. All these service providers are contractually obligated to protect your information, use it only for the purposes we specify, and maintain confidentiality.

Business transfers may necessitate sharing your information if Misspoppin undergoes a merger, acquisition, reorganization, bankruptcy, or sale of assets. In such circumstances, your personal information may be transferred to the acquiring or successor entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy, and you will have the opportunity to delete your account if you do not wish your information to be transferred. However, we cannot guarantee that such business transfers will not occur, as they are sometimes necessary for business continuity or required by legal or financial circumstances beyond our control.

Legal and safety disclosures may require us to share your information without your consent or even over your objection. We will disclose information when we believe in good faith that disclosure is necessary to comply with legal obligations such as responding to subpoenas, court orders, or other legal process; to protect and defend the rights, property, or safety of Misspoppin, our users, or the public; to enforce our Terms and Conditions or investigate potential violations; to detect, prevent, or address fraud, security, or technical issues; or to protect against legal liability. In cases involving potential harm to children, we may be legally required to report information to child protective services or law enforcement regardless of confidentiality expectations, and coaches may have mandatory reporting obligations that override confidentiality.

With your consent, we may share your information in ways not described in this policy. For example, you might choose to participate in a case study, testimonial, or marketing campaign that involves sharing your story and identity. You might authorize us to share your information with specific third parties or for specific purposes. In all such cases, we will clearly explain what information will be shared, with whom, and for what purpose, and we will obtain your affirmative consent before proceeding. You can withdraw such consent for future uses at any time, though withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

Aggregated and anonymized information that does not identify you personally may be shared more broadly. We may share statistical data about our users, usage patterns, coaching topics, or platform performance with partners, researchers, or the public without restriction. For example, we might publish insights about trends in parenting coaching or share aggregate metrics about platform growth with investors or partners. This information is processed to remove all identifying characteristics so that it cannot reasonably be used to identify any individual user.

Data Security and Protection

Protecting your personal information is a top priority for Misspoppin, and we implement comprehensive security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction. However, we also want to be transparent about the inherent limitations of data security and the shared responsibility for protecting your information.

We employ technical security measures that represent industry best practices and evolving standards. All data transmitted between your device and our servers is encrypted using Secure Socket Layer technology or similar encryption protocols, ensuring that information in transit cannot be intercepted and read by unauthorized parties. Data stored on our servers is encrypted at rest using strong encryption algorithms, adding an additional layer of protection even if physical security were somehow compromised. We implement firewalls, intrusion detection systems, and intrusion prevention systems to protect our network infrastructure from external attacks and unauthorized access attempts. Access to our systems and databases is restricted using strong authentication mechanisms including multi-factor authentication for sensitive systems, and we limit access to personal information to only those employees, contractors, and service providers who need access to perform their job functions.

Organizational and procedural safeguards complement our technical measures. We conduct regular security audits and assessments to identify vulnerabilities and ensure our security practices remain current with evolving threats. Our employees and contractors who have access to personal information are bound by confidentiality agreements and receive training on privacy and security best practices. We implement the principle of least privilege, granting users and systems only the minimum access necessary to perform their functions. We maintain incident response procedures that enable us to detect, contain, and remediate security incidents quickly and effectively. We require our service providers and partners to implement appropriate security measures and to undergo security assessments before we share data with them.

Physical security protections apply to our facilities and the data centers where our information is stored. We use secure data centers operated by reputable providers who implement comprehensive physical security including access controls, surveillance systems, and environmental protections. Servers and networking equipment are housed in secured areas with restricted access. We implement procedures for secure disposal of hardware and media to ensure data cannot be recovered from decommissioned equipment.

Despite these extensive security measures, we must acknowledge that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information. The internet and electronic communications are inherently vulnerable to interception, hacking, and other security breaches. While we work diligently to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or that we store on our systems. You acknowledge and accept this inherent risk when you choose to use our Platform and share information with us.

You also have important responsibilities for protecting your information and account security. You must maintain the confidentiality of your login credentials and must not share your username, password, or authentication codes with anyone else. You should choose a strong, unique password that you do not use for other services. You must notify us immediately if you suspect any unauthorized access to your account or any security breach. You should log out of your account when you finish using our Platform, especially on shared or public devices. You should keep your email account secure since we use email to communicate important security information and account recovery options. You should be cautious about phishing attempts or fraudulent communications that appear to come from Misspoppin but may be attempts to steal your credentials or information.

In the unfortunate event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law. We will provide information about what data was affected, what we are doing to address the breach, and what steps you should take to protect yourself. We maintain cyber insurance to help address the costs and liabilities associated with potential data breaches, though we hope never to need it.

Your Privacy Rights and Choices

Misspoppin respects your rights regarding your personal information and provides you with various options to control how your data is collected, used, and shared. The specific rights available to you may vary depending on your location and applicable privacy laws, but we strive to provide robust privacy controls to all users regardless of where they are located.

You have the right to access your personal information and obtain information about how we process your data. You can review and update most of your personal information directly through your account settings on the Platform. If you want to access information that is not available through your account interface, or if you want a comprehensive report of all personal information we hold about you, you can submit an access request to our privacy team, and we will provide the requested information within a reasonable timeframe, typically within thirty days. We may need to verify your identity before providing access to your personal information to ensure we do not inadvertently disclose your data to unauthorized parties.

You have the right to correct or update your personal information when it is inaccurate or incomplete. Most of your information can be updated directly through your account settings. For information you cannot update yourself, or if you believe we have inaccurate information about you that you cannot access, you can contact us to request corrections, and we will make reasonable efforts to update our records based on the information you provide. However, we may need to verify the accuracy of new information before making changes, especially for information that affects safety or security.

You have the right to delete your personal information and close your account, subject to certain limitations. You can delete your account at any time through your account settings or by contacting our support team. When you delete your account, we will delete or anonymize your personal information, though some information may be retained for legitimate business purposes such as fraud prevention, legal compliance, or resolution of disputes. Information necessary for financial records, tax compliance, or legal hold requirements may be retained even after account deletion. Information that has been shared with coaches or that exists in backup systems may take additional time to delete completely. Anonymized or aggregated information that no longer identifies you personally may be retained indefinitely.

You have the right to data portability, allowing you to receive your personal information in a structured, commonly used, machine-readable format and to transmit this data to another service. You can request a portable copy of your data by contacting our privacy team, and we will provide your information in JSON, CSV, or another appropriate format within a reasonable timeframe. This right applies primarily to information you have provided to us and that we process based on your consent or for the performance of our contract with you.

You have the right to object to or restrict certain types of data processing. You can opt out of marketing communications at any time using the unsubscribe link in emails or through your account communication preferences. You can disable cookies and similar tracking technologies through your browser settings, though this may affect functionality of the Platform. You can object to processing of your personal information for purposes you believe are not legitimate or proportionate, and we will evaluate such objections and discontinue processing if we agree that our processing is not justified. You can request that we restrict processing of your personal information in certain circumstances, such as while we evaluate an objection or verify the accuracy of data you have disputed.

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect you. While we may use automated systems to help match parents with appropriate coaches or to detect fraud and security threats, significant decisions about your access to services or your account status are ultimately made by human reviewers. If you believe you have been subjected to unfair automated decision-making, you can contact us to request human review of the decision.

For users in certain jurisdictions, additional rights may apply under local privacy laws. European Union and European Economic Area residents have rights under the General Data Protection Regulation including specific rights regarding international data transfers and the right to lodge complaints with supervisory authorities. California residents have rights under the California Consumer Privacy Act including the right to know what personal information is collected, sold, or disclosed, the right to opt out of sale of personal information, and the right to non-discrimination for exercising privacy rights. We do not sell personal information as defined by CCPA. India residents will have rights under the Digital Personal Data Protection Act once it comes fully into force, including rights regarding consent, data accuracy, and grievance redressal. Users in other jurisdictions may have similar rights under local privacy laws, and we commit to honoring such rights to the extent they apply.

To exercise any of these rights, you can use the tools available in your account settings, contact our support team through the Platform, or email our privacy team directly at privacy@misspoppin.in. We will respond to your request within the timeframe required by applicable law, typically within thirty days. We may need to verify your identity before processing your request to ensure we do not disclose information to unauthorized parties. In some cases, we may decline your request if permitted or required by law, but we will explain our reasoning when we do so.

Children's Privacy

Misspoppin's services are designed to help parents and guardians with their parenting responsibilities, and while the subject matter of coaching sessions may involve children, our Platform is not directed to children and we do not knowingly collect personal information directly from children under the age of eighteen. Parents and guardians may share information about their children with coaches as part of coaching sessions, but this information is shared by the parent or guardian, not provided directly by the child.

We recognize that any information about children that parents share with coaches through our Platform is particularly sensitive and requires special protection. Coaches are expected to maintain confidentiality of all information shared during coaching sessions, including information about children, subject only to exceptions required by law such as mandatory reporting of suspected child abuse or neglect. Parents should exercise discretion regarding what information about their children they choose to share and should avoid sharing information that is not relevant to the coaching relationship.

If we become aware that we have inadvertently collected personal information directly from a child under eighteen without parental consent, we will take immediate steps to delete that information from our systems. If you believe we have collected information from a child without appropriate consent, please contact us immediately so we can investigate and take corrective action.

For users in jurisdictions with specific laws protecting children's online privacy, such as the Children's Online Privacy Protection Act in the United States, we comply with all applicable requirements. Our Platform implements age screening to prevent children from creating accounts, and we do not knowingly allow children to use our services independently.

International Data Transfers and Storage

Misspoppin operates a platform that connects coaches in the United States with parents in India, which necessarily involves the transfer and processing of personal information across international borders. Understanding how your information moves between countries and the protections that apply to such transfers is important for evaluating the privacy implications of using our Services.

Information collected from users in India may be transferred to and stored on servers located in the United States or other countries where we or our service providers maintain facilities. Similarly, information about coaches in the United States may be transferred to locations where it can be accessed by users in India. These transfers are necessary to provide the services you request, as our platform must connect users across geographical boundaries. When your information is transferred to another country, it becomes subject to the laws of that country, which may provide different levels of protection than the laws of your home country.

We implement appropriate safeguards to protect personal information that is transferred internationally. We use data processing agreements based on standard contractual clauses approved by relevant data protection authorities to ensure that service providers and affiliates who receive international data transfers provide adequate protection. We conduct assessments of the privacy laws and practices in destination countries to ensure transferred data will receive adequate protection. We implement technical security measures such as encryption that protect data regardless of where it is stored or processed. We limit international data transfers to what is necessary for providing our services or fulfilling legitimate business purposes.

For users in the European Union or European Economic Area, we comply with requirements under the General Data Protection Regulation regarding international data transfers. We rely on adequacy decisions where available, recognizing that the United States has been granted adequacy status for certain data transfers. Where adequacy decisions do not apply, we use standard contractual clauses or other approved transfer mechanisms to ensure adequate protection of data transferred outside the EEA. We participate in relevant regulatory frameworks that facilitate compliant international data transfers.

For users in India, we recognize that the Digital Personal Data Protection Act will impose requirements regarding cross-border data transfers once it comes fully into force. We monitor developments in Indian data protection law and are prepared to implement any additional safeguards or transfer mechanisms that may be required. We commit to complying with any restrictions on international data transfers imposed by applicable Indian law.

You acknowledge and agree that using our Platform necessarily involves international data transfers and that your information may be accessed from, stored in, and transferred to countries other than your country of residence. If you do not consent to such international transfers, you should not use our Platform.

Retention of Your Information

Misspoppin retains your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our Services, to comply with legal obligations, to resolve disputes, and to enforce our agreements. The specific retention period varies depending on the type of information, the purposes for which it was collected, and legal requirements that apply.

Account information and profile data are retained for as long as your account remains active. When you close your account, we begin the process of deleting or anonymizing your information, though complete deletion may take up to ninety days to ensure data is removed from active systems, backups, and caches. Some account information may be retained longer if necessary for legal compliance, fraud prevention, dispute resolution, or other legitimate business purposes. For example, we may retain information about banned users or fraudulent accounts to prevent them from creating new accounts and violating our Terms again.

Communication and interaction data, including messages between parents and coaches and content of coaching sessions, are generally retained for a limited period after the coaching relationship ends. We typically retain such data for six to twelve months to allow for continuity of care, dispute resolution, and quality assurance purposes. After this retention period, communications are either deleted or anonymized. However, if you specifically request that certain communications be preserved for longer periods for your own records, we can accommodate such requests. Conversely, if you request earlier deletion of communication data, we will honor such requests subject to our obligations to maintain records for dispute resolution or legal purposes.

Payment and transaction information is retained for as long as necessary for accounting, tax, and legal compliance purposes. Financial records related to payments, refunds, and transactions are typically retained for seven years to comply with tax laws and financial regulations. However, full payment card information is not stored by us but rather by our payment processors, and we retain only limited payment information such as transaction IDs and the last four digits of card numbers for reconciliation and customer service purposes.

Usage and analytics data, including log files and analytics information, are typically retained for shorter periods unless anonymized. Detailed usage logs may be retained for thirty to ninety days for operational and security purposes. Analytics data may be aggregated and anonymized for longer retention to enable analysis of long-term trends. Once data is fully anonymized so that it cannot be used to identify individual users, it is no longer considered personal information and may be retained indefinitely.

Legal hold requirements may extend retention periods beyond what would otherwise apply. If we become aware of litigation, government investigation, or other legal proceeding that may involve information in our possession, we implement legal holds that prevent deletion of potentially relevant information until the matter is resolved. We will notify you if your information becomes subject to a legal hold that prevents deletion, though we may be prohibited from providing detailed information about the circumstances depending on the nature of the legal proceeding.

Cookies and Tracking Technologies

Misspoppin uses cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities, to remember your preferences, to authenticate your sessions, and to enable certain features of our Platform. Understanding what these technologies are, how we use them, and how you can control them helps you make informed decisions about your privacy.

Cookies are small text files that are stored on your device by your web browser when you visit websites. Cookies enable websites to remember your preferences, maintain your session, and track your activities across pages. We use several types of cookies on our Platform. Essential or strictly necessary cookies are required for basic functioning of the Platform and cannot be disabled without preventing core functionality such as login and security features. These cookies enable features like maintaining your session after login, remembering your shopping cart, and implementing security measures. Functional cookies enhance your experience by remembering your preferences and settings such as language selection, time zone, preferred coach filters, or communication preferences. These cookies are not strictly necessary but significantly improve usability. Performance and analytics cookies help us understand how users interact with our Platform by collecting information about pages visited, links clicked, time spent on pages, and navigation patterns. This information is typically aggregated and used to improve Platform performance and user experience. Advertising and marketing cookies may be used to deliver relevant advertisements or promotional messages based on your interests and behavior, though we limit such tracking and provide opt-out mechanisms.

Web beacons, also called pixels or tracking pixels, are tiny transparent images embedded in web pages or emails that allow us to track whether content has been viewed or actions have been taken. We use web beacons to understand how users interact with our emails, whether marketing messages are effective, when pages are loaded, and how users navigate through our Platform. Web beacons often work in conjunction with cookies to provide more complete tracking information.

Local storage technologies, including HTML5 local storage and similar mechanisms, allow websites to store larger amounts of data on your device than traditional cookies permit. We use local storage for purposes such as caching content to improve performance, storing user preferences that require more space than cookies allow, and enabling certain features that require client-side data storage. Local storage is generally persistent unless you manually clear it through your browser settings.

Third-party tracking technologies may be present on our Platform when we integrate services from partners and vendors. Analytics providers like Google Analytics use cookies and similar technologies to collect information about Platform usage. Social media platforms may place cookies when we integrate social sharing features or social login options. Advertising partners may use cookies if we run marketing campaigns. Payment processors may use tracking technologies to detect fraud and provide secure payment processing. While we require third parties to respect user privacy and comply with applicable laws, we do not control their privacy practices, and you should review their privacy policies to understand how they collect and use information.

You have various options to control cookies and tracking technologies. Most web browsers allow you to refuse all cookies, accept all cookies, or selectively accept or refuse cookies through browser settings. You can typically access cookie settings through your browser's preferences or settings menu. However, if you block essential cookies, you may not be able to use important features of our Platform including login and account management. Browser-based tracking prevention features offered by Safari, Firefox, Edge, and other browsers can limit tracking across websites and may affect some tracking technologies we use. Many advertising networks offer opt-out mechanisms through industry programs such as the Digital Advertising Alliance's opt-out page or the Network Advertising Initiative's opt-out page. Mobile devices typically offer advertising identifier controls through device settings that allow you to limit ad tracking or reset your advertising identifier. Do Not Track signals sent by some browsers are acknowledged by our Platform, though there is no consistent industry interpretation of how to respond to such signals.

Third-Party Services and Links

Our Platform may integrate with or link to third-party websites, services, applications, and platforms that are not operated or controlled by Misspoppin. Understanding how your information may be shared with or collected by these third parties, and the limitations of our control over their practices, is important for protecting your privacy.

Social media integration allows you to log in using social media accounts, share content to social media platforms, or connect your social profiles to your Misspoppin account. When you use these features, the social media platform may receive information about your activities on our Platform, and we may receive information from your social profile in accordance with your privacy settings on that platform. We integrate with platforms such as Facebook, Google, LinkedIn, Twitter, and others, and each platform has its own privacy policy governing how they collect and use information. We encourage you to review the privacy settings on your social media accounts and the privacy policies of these platforms to understand what information is shared.

Payment processors handle financial transactions on our behalf and necessarily receive information about your purchases including payment card information, billing address, and transaction details. We partner with reputable payment processors who maintain PCI-DSS compliance and implement strong security measures to protect financial information. However, once information is transmitted to payment processors, their privacy policies govern how they handle that data. We do not control payment processor practices, and you should review their privacy policies to understand their data handling.

Analytics and marketing services help us understand Platform usage and reach potential new users. Services like Google Analytics, Facebook Pixel, and similar tools collect information about your interactions with our Platform and may combine this with information from other websites and services to build profiles and enable targeted advertising. While we configure these services to respect privacy to the extent possible, they operate according to their own privacy policies and data practices. You can opt out of many analytics and advertising services through browser extensions, device settings, or industry opt-out programs.

Communication platforms enable our messaging, email, notifications, and customer support functions. Providers such as Twilio, SendGrid, or similar services process communications on our behalf and may have access to message content, email addresses, phone numbers, and related information. These providers act as our service providers and are contractually obligated to protect information and use it only for providing services to us, but their privacy policies govern their overall data practices.

When you click on links to third-party websites from our Platform, you leave our Platform and we are no longer responsible for the privacy practices of those sites. Many coaches, partners, and service providers mentioned on our Platform maintain their own websites with their own privacy policies. Content and resources shared through our Platform may link to external sources. Any information you provide to third-party sites is governed by their privacy policies, not this one. We encourage you to review the privacy policy of any third-party site before providing personal information.

Misspoppin is not responsible for the privacy practices, data security, or content of third-party services, even those we integrate with or link to from our Platform. We do not control how third parties collect, use, or share information, and we cannot guarantee that they will protect your information adequately. We conduct reasonable diligence when selecting service providers and partners, and we require them to commit to appropriate privacy standards through contracts, but we cannot continuously monitor their practices or ensure perfect compliance. You use third-party services at your own risk and should evaluate their privacy practices before sharing information with them.

Changes to This Privacy Policy

Misspoppin reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our data practices, new features or services, legal requirements, industry standards, or other factors. We understand that changes to privacy policies can be concerning, and we commit to transparency about modifications and to providing you with notice and choices when changes are material.

When we make changes to this Privacy Policy, we will update the "Last Updated" date at the top of this document to reflect when the most recent version became effective. For minor or non-material changes such as clarifications of existing practices, corrections of typos, or updates to contact information, we may simply post the updated policy on our website and Platform without additional notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

For material changes that significantly affect how we collect, use, or share your personal information, we will provide prominent notice before the changes take effect. Material changes might include expanding the categories of personal information we collect, using information for materially different purposes, sharing information with new categories of third parties, reducing the security protections we provide, or diminishing your privacy rights or choices. Notice of material changes will be provided through one or more of the following methods depending on the nature and significance of the change: email notification to the address associated with your account, prominent banner or notice on our Platform that you must acknowledge before continuing to use the Services, push notifications through our mobile app if you have enabled notifications, or notice during your next login that requires you to review and acknowledge the changes.

Your continued use of the Platform after changes to this Privacy Policy become effective constitutes your acceptance of the revised policy. However, for material changes that reduce your rights or significantly expand how we use your information, we will obtain your affirmative consent before applying the new policy to information we collected under previous policies. If you do not agree with changes to our Privacy Policy, you have the right to close your account and stop using our Services. We will process your information under the policy that was in effect when you provided it unless you consent to changes.

We maintain previous versions of our Privacy Policy in an archive that you can access to understand how our practices have evolved over time. If you have questions about changes to our Privacy Policy or want to understand the implications of specific modifications, you can contact our privacy team for clarification. We commit to explaining changes in plain language and helping you understand how modifications affect your privacy.

Contact Us and Data Protection Officer

Misspoppin is committed to addressing your privacy concerns and responding to your questions about how we handle your personal information. We have established multiple channels through which you can contact us regarding privacy matters, and we commit to responding to inquiries in a timely and thorough manner.

For general privacy questions, concerns, or requests regarding your personal information, you can contact us through several methods. You can email our privacy team directly at privacy@misspoppin.in, and we will respond within a reasonable timeframe, typically within five to seven business days for general inquiries and within thirty days for formal requests to exercise your privacy rights. You can also contact us through the support channels available on our Platform, including our help center, chat support, or contact form, and your inquiry will be routed to appropriate privacy specialists. For sensitive privacy matters or formal legal requests, you can send written correspondence to our business address: Misspoppin Services Private Limited, Haryana, India. Please mark correspondence as "Attention: Privacy Team" to ensure proper routing.

We have designated a Data Protection Officer responsible for overseeing our privacy compliance program and serving as a point of contact for privacy matters. Our Data Protection Officer can be reached at dpo@misspoppin.in for matters specifically related to data protection compliance, privacy rights under applicable laws, complaints about privacy practices, or other concerns that require specialized privacy expertise. The Data Protection Officer works independently to ensure our privacy practices comply with applicable laws and respect user rights, and has the authority to investigate privacy concerns and implement corrective measures when necessary.

When you contact us about privacy matters, we may need to verify your identity before responding to protect against unauthorized disclosure of your personal information. Verification may involve asking you to confirm information associated with your account, sending verification codes to your registered email or phone number, or asking you to log into your account to demonstrate that you control it. We apologize for any inconvenience this may cause, but these measures are necessary to protect your privacy by ensuring we only disclose information to authorized individuals.

We commit to investigating all privacy complaints and concerns in good faith and to working with you to resolve issues to your satisfaction where possible. If we determine that our practices violated applicable law or our own policy commitments, we will take corrective action, which may include modifying our practices, providing remedies to affected individuals, and implementing safeguards to prevent recurrence. If you believe we have not adequately addressed your privacy concern, you may have the right to lodge a complaint with a data protection authority in your jurisdiction, and we will not retaliate against you for exercising this right.

For users in specific jurisdictions, additional contact information and complaint procedures may apply. European Union and European Economic Area users can contact their local data protection authority to lodge complaints about our privacy practices. India users can file grievances through our designated grievance officer and, once the Digital Personal Data Protection Act comes fully into force, will have access to additional grievance redressal mechanisms established under that law. California residents can contact the California Attorney General's office regarding privacy concerns. We provide information about relevant regulatory authorities and complaint procedures in response to inquiries from users who wish to escalate privacy concerns beyond our internal processes.

We appreciate your trust in Misspoppin with your personal information, and we are committed to earning and maintaining that trust through transparent, responsible data practices. If you have feedback about how we can improve our privacy practices or this Privacy Policy, we welcome your input and will consider suggestions carefully as we continue to evolve our approach to privacy.

Acknowledgment and Agreement

By using the Misspoppin Platform, you acknowledge that you have read and understood this Privacy Policy in its entirety and that you agree to the collection, use, storage, sharing, and protection of your personal information as described herein. You acknowledge that you have had the opportunity to ask questions and seek clarification about any provisions that were unclear, and you agree that your continued use of the Platform constitutes ongoing acceptance of our privacy practices.

You understand that privacy protection is a shared responsibility and that you have obligations to protect your own information by maintaining secure credentials, using secure networks and devices, being cautious about what information you share, and promptly reporting security concerns. You acknowledge the limitations of electronic security and accept the inherent risks associated with transmitting and storing information electronically. You understand that we will use your information in accordance with this Privacy Policy and that we may update our practices from time to time with notice as described herein.

If you do not agree with this Privacy Policy or our data practices, you must immediately discontinue use of the Platform and Services. Thank you for trusting Misspoppin with your personal information. We are honored by your trust and committed to protecting your privacy.

Last Updated: December 23, 2024 Version: 1.0